Who are we? We are a small group of dedicated professionals who love what we do. We have served our time working for major plc’s and top 100 companies – where we learnt how not to care for customers! Gone are the days when the customer was King… well thankfully not at M-Press! Our customers enjoy a response-time – to their occasional calls for technical assistance – of less than three working hours on average! Having said that, we clear over 90% of fault calls over the phone – thereby minimizing down-time.
When you call us, you talk to real people – not a machine – who know what they are talking about and who will understand your needs. When we install a product, we will show you how to get the best from it. When you place an order with us, we see it as the beginning of a mutually beneficial relationship, not the end of a brief encounter.
Why us? Because we care … The M-Press team has a multitude of skills, but mostly we pride ourselves on delivering quality service. M-Press carries out listening training and that is what we are especially good at. We listen very carefully to our prospective customers needs and gain a full understanding of their requirements.
But it doesn’t stop there. We get to know our customers. We have an old-fashioned attitude – we deliver both quality and integrity , giving our customers real peace of mind. It may be a well worn cliché, but at M-Press we mean it!